This position is responsible for the collection, analysis, review, documentation and communication of business needs and requirements to the IT CRM organization.
He/she will focus on all specialized CRM communication technologies & processes including wireless applications, IVR, CTI & dialer technology & integration with customer communication channels (email, chat, fax)
The incumbent creates functional designs consistent with the internal application architecture, ensuring quality systems integration and end user testing, as well as managing all project life cycle activities.
The incumbent will be responsible for critical work and/or complex projects enterprise wide, acting as the central point of contact between the business teams, the vendors & various IT groups.
He/She works with the customer service & sales business teams in order to define a strategy that best leverage these technologies based on their long term priorities.
He/she must demonstrate mastery of CRM business processes and understands how they integrate with PB's interaction technologies.
Click here to apply.>>>
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