Responsible for the collection of delinquent accounts according to internal and investor guidelines, maintaining records and preparing numerous reports. Contact a wide variety of customers (individual & commercial) and attempt to secure payments to past due loans using the standard collection techniques of telephone calls and letters while using loss mitigation strategies. Document all collection efforts and maintain up to date files. Will participate in the recovery of charged off loans and overdraft protection accounts. Complete industry reports and prepare internal reports on delinquencies and related areas including bankruptcy, judgements and recoveries. Initiate and monitor the small claims process.
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