The role of the Hotel Billing Associate is primarily targeted to obtain information using the tools necessary to service Hotel properties and resolve billing discrepancies in an efficient and timely manner.
* Research and respond to credit card discrepancies and maintain files with appropriate documentation.
* Process adjustments accordingly on a daily basis for customer refunds.
* Handle a high volume of incoming hotel property calls, faxes, emails, and standard mail, resolving inquiries within department service levels.
* Execute outbound calls and faxes to hotel properties to follow up on billing issues
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